A Career as a Field Service Technician: What to Expect and How to Get Started

From diagnosing complex equipment issues to ensuring critical systems stay operational, field service technicians play a vital role in industries that keep the world moving. This career combines technical skills, autonomy and daily variety. Cummins equips technicians with industry-leading training and career development to help them thrive.

What a Day in the Life of a Field Service Technician Looks Like

Unlike traditional shop technicians, field service technicians spend much of their day on the road traveling to customer sites where equipment needs servicing. A typical day might include:

• Morning dispatch: Reviewing work orders, gathering tools and parts and driving to the first service call
• On-site inspections: Arriving at a construction site or factory to inspect engines, generators or hydraulics equipment
• Hands-on repairs: Diagnosing issues with diagnostic software and tools then repairing or replacing components on the spot
• Customer communication: Explaining the issue and repair steps clearly to operators or site managers ensuring they understand equipment care
• Multiple service calls: Heading to another job site—sometimes across town sometimes across counties—to troubleshoot different equipment
• End-of-day reporting: Logging completed service calls, documenting parts used and planning for the next day’s jobs

No two days look the same. One day you might be working on a fleet of diesel trucks at a transportation hub, the next troubleshooting a generator at a hospital or maintaining heavy machinery on a construction site.

Skills Required to Succeed

Field service technicians need a unique blend of technical and people skills to handle the variety and independence of the role:

• Mechanical and electrical knowledge: Engines, hydraulics and electronic control systems
• Problem-solving skills: Quickly identifying and resolving issues in the field
• Customer service: Building trust with clients and communicating solutions clearly
• Time management: Balancing multiple calls and keeping projects on schedule
• Adaptability: Adjusting to changing environments and unexpected challenges

Steps to Becoming a Field Service Technician

Step 1: Complete Your High School Education
Start with a high school diploma or GED. Classes in math, physics and technology provide a strong foundation.

Step 2: Enroll in a Technical Training Program
Community colleges and trade schools offer programs in diesel technology, electronics or industrial systems. Look for hands-on labs and fieldwork opportunities.

Step 3: Gain Practical Experience
Internships, apprenticeships and entry-level jobs provide exposure to real-world challenges. Cummins partners with training programs to give students valuable field experience.

Step 4: Obtain Certifications
Certifications like ASE or manufacturer-specific training strengthen your resume and can increase earning potential.

Step 5: Continue Learning and Growing
Technology evolves quickly. Advanced training in diagnostics, renewable systems or specialized equipment helps you stay competitive and advance your career.

Choosing the Right Training Program

When selecting a program, make sure it offers:

• Accreditation from recognized industry bodies
• Comprehensive curriculum covering mechanics, hydraulics and electronics
• Hands-on training in real-world environments
• Partnerships with companies like Cummins for field internships

Career Opportunities for Field Service Technicians

Field service technicians are needed across industries like transportation, energy, agriculture and manufacturing. Possible career paths include:

• Specialization in advanced diagnostics or renewable energy systems
• Leadership roles such as service manager or supervisor
• Technical trainer for new technicians
• Independent contractor or business owner providing field repair services

Start Your Field Service Technician Journey

If you’re looking for a career with variety, independence and technical expertise, becoming a field service technician is an excellent choice. Each day brings new challenges, new environments and the satisfaction of helping customers keep their operations running smoothly. With the right training and support you’ll be ready to make a lasting impact wherever your skills are needed.