Cummins India launched a new SMART initiative – the QR code-based MITWA Mechanic Loyalty Program (MLP) for its MITWA mechanics to redeem points and earn cash by scanning QR codes.
The tools, which allow experts to remotely see what technicians see in the field, were created by the Cummins Care team in 2017, prior to the COVID-19 crisis, to support customers in hard-to-reach locations.
Cummins Care has developed a strategy to support customer inquiries different from the norm.
Cummins’ Connected Diagnostics™, a telematics feature enabling the company to communicate with its engines to recommend actions when a system fault occurs, has received a major customer service award.
The new Guidanz mobile app is making long processes faster by quickly assessing engine status.